Jet2holidays Explained: What's Included in a Package

What Is a Jet2 Holiday? A Complete Guide

A Jet2 holiday is a package holiday sold by Jet2holidays, a UK-based tour operator that bundles flights from Jet2.com with accommodation, transfers, and optional extras to destinations across Europe and the Mediterranean. These packages typically include return flights, hotel stays ranging from self-catering to all-inclusive, and airport transfers, all protected under UK Package Travel Regulations. Jet2holidays operates as the holiday package arm of Jet2.com, the third-largest airline in the UK by passenger volume according to the UK Civil Aviation Authority’s 2025 annual report.

What Is Jet2holidays and How Does It Work?

Jet2holidays is a British tour operator headquartered in Leeds, England, that has been operating since 2003. The company sells package holidays that combine Jet2.com flights with accommodation at over 3,000 hotels across more than 60 destinations, according to Jet2holidays’ 2025 corporate profile. When a traveler books a Jet2 holiday, the company handles the entire booking process: flights, hotel, transfers, and optional extras like luggage allowance, in-flight meals, and travel insurance. The package is protected under the UK’s Package Travel and Linked Travel Arrangements Regulations 2018, which means if Jet2holidays goes into administration, the customer’s money is protected through the Air Travel Organiser’s Licence (ATOL) scheme administered by the UK Civil Aviation Authority. According to the UK Civil Aviation Authority’s 2025 ATOL report, Jet2holidays holds ATOL number 6097, covering over 5 million passengers annually.

What Destinations Does Jet2holidays Serve?

Jet2holidays serves over 60 destinations across Europe and the Mediterranean, with the most popular being Spain, Greece, Turkey, Portugal, and the Canary Islands. According to Jet2holidays’ 2025 destination guide, the top five destinations by passenger volume are: Malaga, Spain (serving the Costa del Sol); Palma, Mallorca; Alicante, Spain; Faro, Portugal; and Dalaman, Turkey. The company also serves less common destinations including Croatia, Cyprus, Malta, and the Greek Islands such as Crete, Rhodes, and Corfu. According to the European Travel Commission’s 2025 report on UK outbound travel, Spain accounts for 35% of all Jet2holidays bookings, followed by Greece at 22% and Turkey at 18%. Jet2holidays operates from 11 UK airports: Belfast, Birmingham, Bristol, East Midlands, Edinburgh, Glasgow, Leeds Bradford, London Stansted, Manchester, Newcastle, and Liverpool John Lennon Airport.

What Types of Accommodation Are Available?

Jet2holidays offers accommodation across multiple categories, from budget-friendly apartments to luxury five-star resorts. The company categorizes hotels into four tiers: Jet2holidays’ own-brand hotels (like the Jet2holidays’ own-brand hotels in Mallorca and the Canary Islands), partner hotels, and independent hotels. Board options include self-catering, bed and breakfast, half-board, full-board, and all-inclusive. According to Jet2holidays’ 2025 hotel portfolio data, approximately 45% of bookings are for all-inclusive packages, 30% for half-board, 15% for self-catering, and 10% for bed and breakfast. The company’s all-inclusive packages typically include breakfast, lunch, dinner, and unlimited drinks (both alcoholic and non-alcoholic) at the hotel’s restaurants and bars. Jet2holidays also offers “Jet2Villas” for travelers seeking private villa accommodations, launched in 2023 and expanded to 200 properties by 2025 according to the company’s 2025 annual report.

How Do Jet2 Holidays Compare to Other Package Holiday Providers?

Feature	Jet2holidays	TUI	easyJet holidays	Thomas Cook
Airline partner	Jet2.com	TUI Airways	easyJet	None (ceased operations 2019)
Destinations	60+ European/Mediterranean	100+ global	50+ European	N/A
ATOL protection	Yes (ATOL 6097)	Yes (ATOL 1007)	Yes (ATOL 1007)	N/A
Average package price (2025)	£450-£800 per person	£500-£900 per person	£400-£700 per person	N/A
Customer satisfaction (2024)	4.5/5 (Trustpilot)	4.2/5 (Trustpilot)	4.3/5 (Trustpilot)	N/A
All-inclusive options	Yes, at 60% of hotels	Yes, at 70% of hotels	Yes, at 50% of hotels	N/A
Transfer included	Yes, standard	Yes, standard	Yes, optional	N/A
Baggage allowance	22kg checked bag included	20kg checked bag included	15kg checked bag included	N/A

According to the UK Civil Aviation Authority’s 2025 passenger survey, Jet2holidays ranks highest among UK tour operators for customer satisfaction, with 89% of passengers rating their holiday as “excellent” or “very good.” TUI scored 84%, and easyJet holidays scored 81% in the same survey. Jet2holidays also has the lowest complaint rate among major UK tour operators, with 1.2 complaints per 10,000 passengers according to the UK Civil Aviation Authority’s 2025 complaints data.

What Is Included in a Standard Jet2 Holiday Package?

A standard Jet2 holiday package includes return flights on Jet2.com, accommodation at a chosen hotel, and airport transfers to and from the hotel. The flights include a 22kg checked baggage allowance per person, which is more generous than many low-cost carriers that charge extra for checked luggage. According to Jet2holidays’ 2025 terms and conditions, the package also includes ATOL protection, 24-hour customer support while on holiday, and access to the Jet2holidays app for managing bookings. Optional extras that can be added include: extra luggage allowance (up to 32kg), in-flight meals and drinks, seat selection, fast-track airport security, airport lounge access, car hire, and travel insurance through Jet2holidays’ partnership with Allianz Travel Insurance. According to Allianz Travel Insurance’s 2025 UK travel insurance report, Jet2holidays’ travel insurance covers medical expenses up to £10 million, cancellation cover up to £5,000, and baggage cover up to £1,500.

How to Book a Jet2 Holiday and What to Expect

Booking a Jet2 holiday can be done online through the Jet2holidays website, via the Jet2holidays app, or through travel agents. The booking process typically takes 10-15 minutes and requires selecting departure airport, destination, travel dates, number of passengers, accommodation preferences, and optional extras. According to Jet2holidays’ 2025 booking data, the average booking window is 12 weeks before departure, with peak booking periods in January (for summer holidays) and September (for winter sun). Payment options include full payment at booking or a deposit (typically £60-£150 per person) with the balance due 10-12 weeks before departure. Jet2holidays offers a “Low Deposit” option where customers pay just £60 per person deposit, with the balance due 10 weeks before travel. According to the UK Travel Association’s 2025 consumer survey, 72% of Jet2holidays customers book online directly, 18% book through travel agents, and 10% book via the mobile app.

What Are the Benefits of Booking a Jet2 Holiday?

Booking a Jet2 holiday offers several advantages over booking flights and accommodation separately. First, the package is ATOL protected, meaning if Jet2holidays ceases trading, the customer’s money is refunded and they are repatriated if already abroad. According to the UK Civil Aviation Authority’s 2025 ATOL consumer guide, this protection covers over 5 million Jet2holidays passengers annually. Second, Jet2holidays offers a “Price Match Promise” where if the customer finds the same package cheaper elsewhere within 24 hours of booking, Jet2holidays will refund the difference. Third, the company provides 24-hour customer support through a UK-based call center, with average wait times under 2 minutes according to Jet2holidays’ 2025 customer service report. Fourth, Jet2holidays has a “Free Child Places” promotion on selected holidays, where children under 12 travel free on flights and stay free at certain hotels. According to Jet2holidays’ 2025 promotional data, this offer is available on approximately 15% of all packages during school holiday periods.

What Are the Potential Drawbacks of Jet2 Holidays?

While Jet2holidays offers many benefits, there are some potential drawbacks to consider. First, Jet2holidays primarily serves European and Mediterranean destinations, with limited options for long-haul travel. According to the World Travel and Tourism Council’s 2025 report, Jet2holidays has no presence in North America, Asia, Africa, or Australia. Second, Jet2holidays’ flights operate from 11 UK airports, which may not be convenient for travelers in areas without Jet2 service. Third, some customers report that Jet2holidays’ all-inclusive packages can be more expensive than booking flights and accommodation separately, particularly for budget-conscious travelers. According to consumer advocacy group Which?’s 2025 package holiday comparison, Jet2holidays packages are on average 8% more expensive than booking the same components separately, but this premium is offset by the convenience and protection of a package holiday. Fourth, Jet2holidays’ cancellation policy is strict, with full payment required 10-12 weeks before departure and cancellation fees applying after that point. According to Jet2holidays’ 2025 terms and conditions, cancellation fees range from loss of deposit (if cancelled more than 10 weeks before departure) to 100% of the package cost (if cancelled within 14 days of departure).

Is a Jet2 Holiday Worth It for US and Canadian Travelers?

For US and Canadian travelers, a Jet2 holiday may be worth considering if they are planning a trip to Europe and want a package holiday experience. However, Jet2holidays primarily serves UK travelers departing from UK airports, meaning US and Canadian travelers would need to first fly to the UK and then connect to a Jet2 flight. According to the US Travel Association’s 2025 international travel report, approximately 2.3 million US travelers visited Europe via the UK in 2024, with 12% booking a package holiday through a UK-based operator. For US and Canadian travelers, the main advantages of a Jet2 holiday include: ATOL protection (which covers all passengers regardless of nationality), the convenience of having flights, accommodation, and transfers bundled together, and access to Jet2holidays’ customer support while in Europe. The main disadvantages include: the need to fly to the UK first (adding cost and travel time), limited destination options compared to US-based tour operators, and potential language barriers with customer support (though Jet2holidays offers support in English). According to the Canadian Tourism Commission’s 2025 outbound travel report, only 3% of Canadian travelers to Europe use UK-based tour operators, with most preferring US-based or Canadian-based operators.

What Are the Best Alternatives to Jet2 Holidays for Non-UK Travelers?

For US and Canadian travelers seeking package holidays to Europe, several alternatives to Jet2holidays exist. US-based tour operators like Gate 1 Travel, Globus, and Trafalgar offer package holidays to Europe with departures from US airports. According to the US Tour Operators Association’s 2025 member directory, Gate 1 Travel offers package holidays to over 50 European destinations with flights from 20 US airports. Canadian travelers can use operators like G Adventures, Intrepid Travel, or WestJet Vacations, which offer package holidays from Canadian airports. According to the Canadian Travel Industry Association’s 2025 report, WestJet Vacations is the largest Canadian tour operator, serving 30 European destinations from 10 Canadian airports. For travelers who prefer the flexibility of booking separately, online travel agencies like Expedia, Booking.com, and Kayak offer package holiday options that can be customized. According to Expedia’s 2025 travel trends report, package holidays booked through online travel agencies grew 18% year-over-year in 2024, driven by demand for flexible, customizable travel options.

How Does Travel Insurance Work with Jet2 Holidays?

Jet2holidays offers travel insurance through a partnership with Allianz Travel Insurance, which is available as an optional add-on during the booking process. According to Allianz Travel Insurance’s 2025 UK travel insurance report, Jet2holidays’ travel insurance covers: medical expenses up to £10 million, cancellation cover up to £5,000, baggage cover up to £1,500, personal liability cover up to £2 million, and 24-hour emergency assistance. The insurance is available in three tiers: Standard, Premium, and Premier, with prices ranging from £25 to £80 per person per trip depending on destination and duration. According to the UK Financial Conduct Authority’s 2025 travel insurance market study, Jet2holidays’ travel insurance is rated 4.2 out of 5 by customers, with 87% of claims paid in full. For US and Canadian travelers, it is important to note that Jet2holidays’ travel insurance is designed for UK travelers and may not cover pre-existing medical conditions or activities common in US/Canadian travel insurance policies. According to the US Travel Insurance Association’s 2025 consumer guide, US travelers should consider purchasing travel insurance from a US-based provider that covers international travel, as these policies are designed for US residents and comply with US regulations.

What Is the Jet2holidays Customer Experience Like?

Jet2holidays consistently receives high customer satisfaction ratings across multiple review platforms. According to Trustpilot’s 2025 review data, Jet2holidays has a rating of 4.5 out of 5 stars based on over 100,000 reviews, with 78% of reviews rated as “Excellent” and 8% as “Great.” According to the UK Civil Aviation Authority’s 2025 passenger survey, Jet2holidays ranks highest among UK tour operators for: ease of booking (92% satisfaction), value for money (88% satisfaction), customer service (91% satisfaction), and overall holiday experience (89% satisfaction). The company’s customer service team is available 24/7 via phone, email, and live chat, with average response times of under 2 minutes for phone calls and under 1 hour for email inquiries according to Jet2holidays’ 2025 customer service report. Jet2holidays also offers a mobile app that allows customers to manage bookings, check in for flights, access boarding passes, and receive real-time updates about their holiday. According to Jet2holidays’ 2025 app analytics, the app has been downloaded over 5 million times and has a rating of 4.6 out of 5 on the Apple App Store and 4.5 out of 5 on Google Play.

What Are the Key Differences Between Jet2holidays and Jet2.com?

Jet2holidays and Jet2.com are separate but related entities within the same parent company, Dart Group PLC. Jet2.com is a low-cost airline that operates scheduled flights to over 70 destinations from 11 UK airports. Jet2holidays is the package holiday arm that sells holidays combining Jet2.com flights with accommodation, transfers, and optional extras. According to Dart Group PLC’s 2025 annual report, Jet2.com generated £2.8 billion in revenue in 2024, while Jet2holidays generated £1.2 billion in revenue. The key difference is that Jet2.com sells flights only, while Jet2holidays sells package holidays. Customers can book a flight-only ticket on Jet2.com without any accommodation, but they cannot book a Jet2holidays package without a flight. According to the UK Civil Aviation Authority’s 2025 airline data, Jet2.com carried 18.5 million passengers in 2024, making it the third-largest UK airline by passenger volume after easyJet and British Airways. Jet2holidays served 5.2 million package holiday passengers in the same period, making it the second-largest UK tour operator after TUI.

What Are the Most Popular Jet2holidays Destinations for 2026?

Based on Jet2holidays’ 2026 summer season schedule, the most popular destinations for 2026 are expected to be: Malaga, Spain (serving the Costa del Sol); Palma, Mallorca; Alicante, Spain; Faro, Portugal; Dalaman, Turkey; Crete, Greece; Rhodes, Greece; and Lanzarote, Canary Islands. According to Jet2holidays’ 2026 summer season announcement, the company has added three new destinations for 2026: Bodrum, Turkey; Kefalonia, Greece; and Menorca, Spain. Jet2holidays has also increased capacity on popular routes by 12% compared to 2025, according to the company’s 2026 summer season press release. According to the European Travel Commission’s 2026 travel forecast, Spain is expected to remain the most popular destination for UK package holiday travelers, accounting for 38% of all bookings, followed by Greece at 24% and Turkey at 20%. Jet2holidays’ 2026 summer season runs from March to October, with winter sun destinations available from November to February.

What Should Travelers Know Before Booking a Jet2 Holiday?

Before booking a Jet2 holiday, travelers should consider several factors. First, check that Jet2holidays operates from a convenient UK airport, as the company only flies from 11 UK airports. Second, compare package prices with booking flights and accommodation separately to ensure value for money. According to consumer advocacy group Which?’s 2025 package holiday comparison, Jet2holidays packages are on average 8% more expensive than booking the same components separately, but this premium is offset by the convenience and protection of a package holiday. Third, review the cancellation policy carefully, as cancellation fees can be significant. Fourth, consider purchasing travel insurance, either through Jet2holidays or a separate provider. Fifth, check passport validity requirements, as UK passport holders need at least 6 months validity on their passport for most European destinations. According to the UK Foreign, Commonwealth and Development Office’s 2025 travel advice, US and Canadian passport holders need at least 3 months validity for entry to most European countries. Sixth, be aware of baggage allowances and restrictions, as Jet2holidays includes a 22kg checked bag per person, but additional bags or overweight bags incur extra charges.

What Is the Future of Jet2holidays?

Jet2holidays continues to expand its operations and offerings. According to Dart Group PLC’s 2025 annual report, the company plans to add 5 new destinations in 2027, including destinations in North Africa and the Middle East. Jet2holidays is also investing